Reference

How 8qb Handles Your Personal Data

At 8qb, your personal data belongs to you — we collect only what we need to run your account and keep it secure.

Data You ControlNo Third-Party SellingEncrypted StorageClear Retention PeriodsDirect Contact Channel

What Data We Collect and Why

8qb Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with 8qb, we collect your name, email address, contact number and the payment details you choose — UPI handle, Paytm-linked number or PhonePe ID — solely to process deposits and withdrawals. We also log device identifiers and session data to detect

1
unusual access patterns and keep your account secure. Access to our platform depends on local law and is available where local law permits. We do not share your financial identifiers with advertisers. Any data passed to payment processors is limited strictly to what is required to
2
complete your transaction, and those processors are bound by their own data-protection obligations.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Privacy Team

If you have a question about your data, want to request a copy of what we hold, or need something corrected, our privacy team is reachable…

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security at 8qb is built around encryption, access controls and defined retention schedules — not vague promises. Every account is protected by TLS in transit and AES-256 at rest.

Encryption in Transit and at Rest

All data moving between your device and our servers is encrypted via TLS 1.3. Stored account records, including your UPI or Paytm details, are encrypted with AES-256 so they remain unreadable if infrastructure is ever compromised.

Cookie Usage and Opt-Out

We use functional cookies to keep your session active and analytics cookies to understand page performance. You can disable non-essential cookies from the cookie preferences panel without affecting your ability to access your account.

Account Security Measures

Two-step verification is available on every 8qb account. We send login alerts when a new device connects, and any password reset must be confirmed via your registered email or phone number before taking effect.

Data Retention Schedule

Account records are kept for the period required by applicable law in your jurisdiction. After your account is closed, identifiable records are deleted on a rolling schedule unless a legal hold applies, in which case we notify you.

Who We Share Data With

We pass transaction data to payment processors — including UPI network operators, Paytm and PhonePe infrastructure — only to complete your deposit or withdrawal. We do not sell, rent or broker your personal information to any third party.

Your Right to Correct or Delete

You can request correction of inaccurate details or deletion of your account data at any time. We verify your identity first, then action the request within the timeframe required by applicable local law.

Frequently Asked Questions About Your Data

Below are the questions we receive most often about how 8qb handles personal data. If your question is not here, use any of the contact channels listed above to reach our privacy team directly.

We collect your name, email, phone number and the payment identifiers you register — such as your UPI handle or Paytm number. We also record device and session data for security purposes. We collect nothing beyond what is needed to operate your account.

We do not sell or share your data with advertisers. Payment data is passed to processors like UPI network operators, Paytm or PhonePe only to complete your transaction. Those processors handle data under their own privacy commitments and cannot use it for other purposes.

Retention periods depend on applicable law in your jurisdiction. After account closure, identifiable records are removed on a rolling deletion schedule. Where a legal hold is in place, we will inform you of the reason and the expected duration before deletion.

Yes. Submit a data access request via email, live chat or the Help Centre form. After verifying your identity, we will compile and send you a readable copy of your personal record within the timeframe set by applicable local law.

Contact our privacy team through any of the three channels on this page and state the specific correction or deletion you need. We verify your identity first, then process the request within the legally required window and confirm completion to you.

We use functional cookies that are essential for keeping your session active, and optional analytics cookies that help us understand how pages perform. You can turn off non-essential cookies from the preferences panel at any time without losing access to your account.

Contact us immediately via live chat and select 'Account & Privacy'. We will review access logs, help you secure your account with a password reset and two-step verification, and investigate whether any unauthorised access occurred, reporting our findings back to you.

How 8qb Handles Your Personal Data

Reach Our Data Privacy Team

How We Protect and Manage Your Information

Encryption in Transit and at Rest

Cookie Usage and Opt-Out

Account Security Measures

Data Retention Schedule

Who We Share Data With

Your Right to Correct or Delete

Frequently Asked Questions About Your Data

01 What personal information does 8qb collect when I open an account?

02 Does 8qb share my data with third parties or advertisers?

03 How long does 8qb keep my personal data after I close my account?

04 Can I request a copy of all the data 8qb holds about me?

05 How do I ask 8qb to correct or delete my personal information?

06 What cookies does 8qb use and how can I control them?

07 What should I do if I think my 8qb account data has been accessed without permission?

Related Pages